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Help Desk

Help Desk

Our Help Desk representatives are highly professional and continually trained to provide your customers with prompt, accurate and courteous assistance.

We will work with you to build and reference your company's policies, procedures and guidelines when clients call with questions or for assistance.

Our Help Desk service is a perfect complement to our Customer Service offerings. We can help with:

  • Pre and post sales questions
  • Billing and shipping inquiries
  • Order entry
  • Account management
  • Password resets
  • Click-to-call
  • Email support and response
  • Call forwarding to your staff or technicians

All of our help desk inquiries and actions are logged and can easily be retrieved so you know your call volume, type of inquiries and resolutions to help understand your customers’ needs and provide follow-up after the service.

Let us help you with Help Desk call resolution for happier customers and unlimited growth potential.