| Very few 24/7 service companies boast about their 24-hour live answering service - but we do! In this day of technology overload, Nationwide Inbound provides a service that is genuinely valuable. When our customers face a water damage emergency in the middle of the night, they are comforted to be able to talk to a real person when seeking service. Nationwide not only provides a consistently high quality of operator assistance, but actually connects the customer and our on-call technician through a three-way connection before the customer ever gets off the line. This has made our success rate very high and our customer satisfaction very strong. During the daytime, there are those moments when all lines are tied up and once again Nationwide is there to answer every single call we cannot. I could not be happier with the consistently high quality of service this company provides. No wonder they are a preferred vendor for Rainbow International!
J. Dennison
Rainbow International
We have only been working with Nationwide Inbound for a few months and can already see the benefit in working with them!
- Amazing Customer Service – You always speak with a live person.
- Being a fairly new customer of Nationwide, their patience and flexibility in customizing the way our phone calls are answered is appreciated and stress free.
- It is easy to call and make changes or adjustments.
- Everyone is very friendly on the phone and eager to help.
- Their service is user friendly to our technicians.
- Some of my technicians receive pages, others receive phone calls - Nationwide keeps track of it all.
Sarah J. Frint
Norstar Heating & Cooling
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