Chicago/Rockford International Airport

#8466

Rockford, IL

ABOUT COMPANY

The Greater Rockford Airport Authority is one of the oldest airport authorities in the United States. Formed in 1946, the Authority has four jurisdictions who appoint a seven-member Board of Commissioners. The Board of Commissioners is responsible for setting policies and ordinances governing the operations at RFD, which are carried out or enforced by a professional staff. RFD is currently ranked as the 220th largest passenger service airport in the U.S., with more than 230,000 travelers passing through its doors each year. Depending on the season, up to 31 flights depart from RFD each week.

Division TZ
Affinity 3: TAS – Level 3
Industry Business Service
Account Manager Lauren

ACCOUNT TIPS 

Don't take messages from callers!

Don’t take messages from callers! Provide information to them or transfer them to someone to further assist with their questions.

Cold Patch to Pam's Office

If unable to get the information the caller is asking for, cold patch caller to Pam’s office line/operations.

Use the Directory for Situations

We are provided a directory for most situations that callers can ask about. Look at the situations to gain better understanding about what information to relay to the caller.

ACCOUNT FUN FACTS

Mike Dunn, RFD CEO, was appointed to the Board of the Greater Rockford Airport in 2001.

Mike was born and raised in Rockford, IL and went to Boylan Catholic High School.

Pam Guentert is Passenger Services Supervisor. Calls regarding passenger services, flights, etc. can be directed to her.