Becoming a better listener sounds easy, but it can actually be surprisingly difficult. Making the effort and taking the time to become a better listener makes you a better friend, colleague and leader. It makes people feel like they’ve been heard and trusted. To reach this new level of communication, make the conscious effort to add these factors into your conversations.

Not all customer service representatives were created equal. Some do the bare minimum, while others work hard and go above and beyond to become successful. Those representatives have certain habits that make them successful in their job. These habits help them to deliver an outstanding experience to their clients.