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Customer Service in the Holiday Rush

Customer Service in the Holiday Rush

The holiday season is a stressful time of year for everyone – shoppers, retailers, service providers and especially those in customer support. Emotions are high and people simply want a smooth holiday shopping experience. With all the chaos, the last thing you want is your quality of customer service to decline during the holiday rush. You can empower your team to provide superior customer service with these 4 tactics to providing delightful customer support during the holiday rush!

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Holiday Tips for Small Business Owners

Holiday Tips for Small Business Owners

The hustle and bustle of the holidays is what makes the season so special, yet it doesn’t mean your small business has to get overpowered by the rush of holiday shoppers. By simply being prepared, you can make sure your small business is ready to end the year with a bang. As the season gets hectic, take these small business holiday tips into consideration!

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Inspiring Customer Service Loyalty

Inspiring Customer Service Loyalty

Inspiring customer service loyalty to your brand, products, and services is a vital part of your company’s success. Building customer loyalty goes far beyond earned rewards and points. True loyalty involves winning your customer’s continuing support which draws them back. Customers who trust you spend more and spend more often. Inspiring this loyalty takes some work. You can cultivate customer loyalty with these simple tips!

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Calling All Overthinkers

Calling All Overthinkers

While almost everyone overthinks from time to time, a study conducted by the University of Michigan suggested that over 57% of women overthink and that over 43% of men do. That’s a pretty significant amount of folks. Overthinking can often have a negative connotation, so I propose that we put a positive spin on it. Let’s turn it into more of a superpower, shall we?

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Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our agents to find a quick resolution while still handling the situation with C.A.R.E.

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Why the Call Center Rep Deserves All the Praise You Can Give

Why the Call Center Rep Deserves All the Praise You Can Give

When you think of the world’s most difficult jobs, Contact Center Agent may not immediately jump to the top of your list. People don’t often think about it, but being good at being a Call Center Agent is a tough gig, and it requires a whole lot of skills to pull it off. Forgive the hyperbole, but it can sometimes feel like going into battle. During those working hours, the Customer Service Agent has to put on their proverbial battledress and become almost indestructible.

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