EMPOWERING BUSINESSES TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES FOR OVER 25 YEARS!
We help companies increase client satisfaction, capture leads + eliminate missed opportunities by answering every call, every time.
ABOUT NATIONWIDE INBOUND INC.
Nationwide Inbound Inc. is a full-service customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago, we began as a single seat answering service. Today, we have grown immensely, all while earning the trust of hundreds of companies across North America in the Home Service and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.
Meet the Leadership Team
Our Leadership team is the driving force behind our commitment to service, innovation, and relentless growth. With decades of combined experience, they don’t just lead, they set the standard for excellence in the industry.
AWARDS AND RECOGNITION
FREQUENTLY ASKED QUESTIONS
What are your hours of operation?
We are a 24/7/365 Customer Contact Center, that offers Busy Rollover, After Hours, Weekend and 24/7 Availability.
Where are you located?
Our headquarters is located in the small city of Freeport in Northern Illinois. While the Freeport Headquarters is the main hub of our employee base, we also have remote agents in Illinois, Iowa, Wisconsin and Kansas.
How does my business send you calls?
We work to customize your account so that we can act as an extension of your office. This includes a specialized forwarding number that sends your calls to your account consisting of customized scripting and protocols.
What resources do you have for your customers?
We provide all of our clients with 24/7 client assistance as well as access to our customer portal which houses reports, messages, account changes, on-call schedules, call recordings and much more.
What types of services do you offer?
We offer a variety of services including basic message taking, scheduling, lead handling, employee call offs, dispatching, AI, and outbound marketing.
INDUSTRIES WE HELP DOMINATE
We’re not just a call center, we’re your competitive advantage! From local service companies to franchises, our professional solutions help businesses capture more leads, boost satisfaction, and close more sales.
Animal Services
Appliances
Business Services
Chiropractic
Churches
Construction
Dental
Electric
Elevators
Handyman
Legal
Plumbing
Funeral Homes
Housing
Medical
Renovations
Services Agencies
Garage
HVAC
Painters
Resoration
Transportation
Glass
Landscaping
Pest Control
Sales & Services
ALLIANCES
Every call is A cHance to grow your business!
Nationwide Inbound Inc. is an award-winning 24/7 customer contact center located in Freeport, IL. We serve clients in all 50 states and Canada. Industries served include medical, home services, glass, financial, electrical, IT, and marketing firms, among others.
Stop losing business when your phones go unanswered. Let’s 10X your customer service – starting today!
Nationwide Inbound Inc. provides seamless customer care 24/7 through professional telephone services and live customer support. Submit an inquiry using the form below a member of our team will reach out to you.