BLOG AND NEWS
Let Nationwide Inbound help grow your business with our industry insights and quick tips on providing a top notch customer experience and much more!
When you think of the world’s most difficult jobs, Contact Center Agent may not immediately jump to the top of your list. People don’t often think about it, but being good at being a Call Center Agent is a tough gig, and it requires a whole lot of skills to pull it off. Forgive the hyperbole, but it can sometimes feel like going into battle. During those working hours, the Customer Service Agent has to put on their proverbial battledress and become almost indestructible.
Asking for help is a delicate matter, but when it’s done right, it’ll get the job done faster or better. You can help your team help you with these tips for asking for assistance at work!
One of the key components of being a great leader is the ability to communicate effectively. If there is a lack of communication, tension will begin to arise in the workplace. Avoid this tension by implementing these 5 tips to effective communication!
There was a time when Nationwide Inbound strictly had in-house employees. After COVID-19 hit, we needed to create a safe work environment for our staff, which meant sending our employees to work from home. Studies show that workers are happier and more productive when working from home. Check out these fun-facts about our in-house and remote employees at Nationwide Inbound!
As Customer Service Agents, we are often the first point of contact for the customer. We set the expectations for the customer and give them a glimpse into our company’s standards. Being professional, courteous, and polite will help to put the customer at ease earning their trust from step one. Try out these few tips to improve your customer’s experience!
Let’s face it, no one likes having to be the “bearer of bad news” or the one to deliver constructive criticism. There are different opinions on the effectiveness of the “Sandwich Method”, but if you are going to go this route, there are some ways to make sure you do it correctly and achieve the best possible outcome. Anyone employing this method will want to follow some important tips in order to make sure to create an overall positive experience!
Employees want to be valued. It’s human nature to want to be recognized and respected for the job that is being done. In the stress and chaos of everyday business, bosses often miss opportunities to build a relationship with their employees, which in turn can hinder the company culture. By making an effort to improve your communication tactics, you can strengthen office relationships, promote positive morale and boost productivity. Use these phrases and make your employees feel heard and appreciated!
To stand out from competitors, businesses are utilizing Customer contact centers to meet and exceed consumer expectations. A reliable Customer Contact Center will provide your company with advantages that can only come with the professional experience that trained customer service representatives bring. These advantages enable you to give callers the best experience and to establish yourself as a top competitor.
Self-confidence is something we learn to build up because the challenging world of business, and life in general, can deflate it. Even the greatest leaders’ self-confidence falters at times. It’s not something that people are born with. Confidence is a mindset that takes time and effort to maintain. It must be learned, practiced and refreshed just like any other skill. Here are 5 effective ways to continuously build your own self-confidence.