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For far too long we have prioritized DOING well over BEING well. Employees tend to make unhealthy choices as compared to healthier ones, simply because they think they don’t have the time to do so. Picking up a donut for breakfast is easier than making a salad....
If you’re like most of our staff at Nationwide Inbound, you’ve been working from home for a few years now. Working from home has its advantages, like no commute, and you can wear whatever you want! But, it also has its drawbacks, like not having access to the same office equipment. To help you get started, here are some of our favorite work from home equipment.
Happy National IT Professionals Day! Today is a day to celebrate and recognize the hard work of our IT professionals. As technology continues to evolve and become more and more important in our lives, it’s essential to have an IT department that can provide reliable and efficient solutions. To show our appreciation for their hard work, here are some top tips from our IT department!
Today is National Read a Book Day, and what better way to celebrate than by taking some time to read books about call center customer service? Even if you’re not in the customer service industry, these books can provide insightful information about how to best interact with customers, manage customer expectations, and provide the best possible customer experience. Here are the top 5 books about call center customer service that we recommend!
Artificial intelligence (AI) is changing the world. From daily lives to the business sector, its influence is evident. The call center industry is just one of the sectors set to be revolutionized. But, how exactly will AI impact the call center industry?
When you need an answering service for your business, it can be a daunting decision. After all, you want someone you can trust to answer your calls and provide excellent customer service. That’s why you might be afraid to ask your answering service certain questions.
Customer service is a crucial aspect of any business. It is the key to retaining customers, building strong relationships, and ultimately driving revenue. As the world continues to evolve at a rapid pace, so does the way companies approach customer service. In this article, we will explore the biggest trends in customer service that have emerged this year and how they are reshaping the way businesses interact with their customers.
A call center is a centralized facility that handles incoming and outgoing customer communications, such as phone calls, emails, and chats. Call centers are an important part of many businesses, as they provide a dedicated team to handle customer inquiries and support. In this article, we will discuss the signs that indicate a business needs to use a call center.
Welcome to National Inbound’s celebration of Blogger Day! We are so proud of the amazing content our team has created and shared over the years. In honor of this special day, we are highlighting some of our favorite blogs that we have published. From helpful tips and tricks to in-depth industry insights, we hope you enjoy this selection of our best blogs!