CALL ANSWERING &
SUPPORT SOLUTIONS
designed for
HEALTHCARE
Never Miss a Call. Never Miss a Patient.
In healthcare, response time is everything. Patients won’t wait. If you don’t answer, they’re already dialing the next provider. You don’t just lose a call, you lose the patient.
Nationwide Inbound makes sure that never happens. We answer fast. We handle every call with urgency and compassion.
Your Customers Need Fast, Reliable Service.
We Help You Deliver It!
THE BENEFITS
Why Healthcare Providers Partner with Us
Calls Answered 24/7
We have live operators to answer your calls 24/7. You no longer have to worry about covering sick days, holidays, or vacations. We’re always on, so you never miss a call or an opportunity.
Increased Efficiency
We act as your remote receptionist. We handle the phones so you can focus on delivering top-notch service, managing your team, and growing your customer base.
Reduced Cost
We provide accurate and transparent pricing for our services. You only pay for the time we spend on the phone.
Increase Sales
We schedule patient appointments. You fill more slots, reduce no-shows, and grow your patient base. Our team helps you convert more inquiries into confirmed visits, keeping your schedule full and your practice thriving.
WHY IT WORKS
Healthcare Providers Trust Us
Fast Response Times
When patients call, we pick up fast, typically in under three rings, so your patients needs are taken care of promptly.
HIPPA-Compliant Professionals
In healthcare, protecting patient information isn’t optional — it’s the law. Our call handling is fully HIPAA-compliant, with secure processes and trained agents who know how to safeguard sensitive patient data.
Custom Scripting
We develop scripts that match your tone, terminology, and service process, so customers think they’re talking directly to your in-house team. Your brand voice is always front and center.
Scalable Support that Grows with You
Solo practitioner or multi-location health system, our services scale to fit your needs. We scale to your needs and adjust for volume spikes, seasonal demand, or rapid growth.
Services for HEALTHCARE PRACTICES
Healthcare Practices can rely on Nationwide Inbound for a full suite of solutions to help them capture more appointments, serve customers faster, and never miss an opportunity. Here’s what we offer:
Professional Message Taking
Accurately capture detailed customer messages, appointment requests, and service needs with trained agents who understand the healthcare industry.
Enhanced Sales Service
We don’t just take calls — we help you qualify leads, upsell services, and book appointments to maximize every interaction.
Outbound Marketing
Proactively grow your customer base with targeted outbound calling campaigns, appointment reminders, follow-ups, and customer satisfaction surveys.
Call Patching
Seamlessly connect urgent calls or high-priority leads directly to your on-call technician or office staff.
Internet Lead Converting
When patient leads come from online sources like your website or provider directories, speed is critical. We contact prospects immediately to secure the appointment before they reach out to another practice.
Employee Absence Management
Streamline absence reporting with our third-party system. Healthcare staff call a dedicated line to report absences or late arrivals, and we immediately notify the appropriate manager or supervisor to keep patient care and daily operations running smoothly.
AI Solutions
Boost customer experience and streamline operations with AI-powered tools like Agent Bailout and Full AI support. Our AI works alongside live agents to deliver faster, more accurate service and keep your business responsive 24/7.
HOW TO GET STARTED
We don’t waste time. You’ve got patients to care for and appointments to schedule. Here’s how we get your phones covered:
Step 1
Free Consultation
We start by learning your healthcare practice, identifying growth opportunities, and designing a custom solution to fit your goals. You’ll get a no-obligation quote and this step is 100% free.
Step 2
Customization
We start providing live support for your practice. Each account is given a customized script to ensure your brand is properly represented during each and every call.
Step 3
Implementation
Once you’re set up, our certified representatives handle your calls every minute of every day, no sick days, holidays, or gaps in coverage. You can focus on your work knowing we’ve got your phones covered 24/7.
HOW WINNING HEALTHCARE PRACTICES SOUND
When it comes to serving your patients, the way a call is handled can make or break their trust in your practice. At Nationwide Inbound, our agents don’t just answer the phone, they connect with compassion, provide solutions, and schedule appointments with professionalism and urgency.
Healthcare Call
For privacy and security, all sensitive client information has been carefully bleeped out of this call recording.
WHAT SO MANY PEOPLE HAVE TO SAY ABOUT
NATIONWIDE INBOUND
Nationwide Inbound provides 24/7 support for our property managers and senior residents, and they’ve been an essential part of our communication process. Emergencies are quickly directed to the appropriate on-call contact, while routine questions are passed to our office team for follow-up during business hours. It’s efficient, reliable, and gives our residents peace of mind.
Nationwide Inbound handles our elevator repair and maintenance calls 24/7, and they’ve been incredibly dependable. Emergencies are quickly escalated to our on-call technicians for immediate response, while general requests are routed to our office staff for follow-up. Their support helps us stay responsive and professional around the clock.
I have worked at 2 separate companies that have utilized Nationwide. Both experiences have been wonderful! The account managers have been amazing & their representatives are knowledgeable in the trades which make a HUGE difference with an after hours/on call company! Will continue to recommend them to all who needs their services.
I've dealt with a lot of answering services over the years. Nationwide Inbound is one of the good ones. Our account manager always works promptly with us to cater things the way we need it when changes happen.
Nationwide has been incredibly accommodating to our requests, taking feedback about their agents and are fantastic communicators. We recently moved to Al. Their call center is far superior to any alternatives. I highly recommend their services.
We have been really pleased with our partnership with Nationwide Inbound. Their service integrates seamlessly with our dispatch software and had removed the responsibility of booking overtime calls from our techs. This has cut back on errors and we believe it has increased the number of after hour calls we are completing.
Nationwide Inbound provides after-hours phone support for our apartment complex, and they’ve been a game-changer. Emergency calls get dispatched to our on-call technician right away, and general inquiries are forwarded to our team for follow-up the next business day. It’s seamless, reliable, and gives our residents the support they need, even when our office is closed.
Grow your healthcare practice!
Start Here!
Nationwide Inbound Inc. provides seamless customer care 24/7 through professional telephone services and live customer support. Submit an inquiry using the form below a member of our team will reach out to you..