CALL ANSWERING &
SUPPORT SOLUTIONS
designed for
HOME SERVICES
Never Miss a Call. Never Miss a Job.
In the home services industry, every missed call is a lost job and every slow response can cost you thousands. Whether you’re fixing a furnace, unclogging a drain, or wiring a new home, you can’t afford to miss opportunities because you’re busy on the job.
We answer your phones day and night, weekends, holidays. Whenever your customers call, we pick up.
Your Customers Need Fast, Reliable Service.
We Help You Deliver It!
THE BENEFITS
Why Businesses Partner with Us
Calls Answered 24/7
We have live operators to answer your calls 24/7. You no longer have to worry about covering sick days, holidays, or vacations. We’re always on, so you never miss a call or an opportunity.
Increased Efficiency
We act as your remote receptionist. We handle the phones so you can focus on delivering top-notch service, managing your team, and growing your customer base.
Reduced Cost
We provide accurate and transparent pricing for our services. You only pay for the time we spend on the phone.
Increase Sales
We can help schedule appointments on the first call. You book more appointments, which leads to increased sales. Our team helps you convert more leads into paying customers and keeps your calendar full.
WHY IT WORKS
Home Service Pros Trust Us
Fast Response Times
Speed matters. When your customers call, we pick up fast, typically in under three rings, so you never lose a lead to a competitor.
Agents Specialize in Home Service
Our agents are trained specifically for the home services industry, which means they know how to speak your language, ask the right questions, and handle urgent customer needs with confidence.
Custom Scripting
We develop scripts that match your tone, terminology, and service process, so customers think they’re talking directly to your in-house team. Your brand voice is always front and center.
Scalable Support that Grow with You
Whether you’re a small local crew or a multi-location home services company, our services scale to fit your needs. As your business grows, we grow with you, from handling seasonal spikes to managing 24/7 support.
Services for Home Service Companies
Home service businesses can rely on Nationwide Inbound for a full suite of solutions to help them capture more leads, serve customers faster, and never miss an opportunity. Here’s what we offer:
Professional Message Taking
Accurately capture detailed customer messages, job requests, and service needs with trained agents who understand the home services industry.
Enhanced Sales Service
We don’t just take calls — we help you qualify leads, upsell services, and book appointments to maximize every interaction.
Outbound Marketing
Proactively grow your customer base with targeted outbound calling campaigns, appointment reminders, follow-ups, and customer satisfaction surveys.
Call Patching
Seamlessly connect urgent calls or high-priority leads directly to your on-call technician or office staff.
Internet Lead Converting
When leads come from sites like Home Advisor or Angie’s List, speed is critical. We call prospects immediately to secure the appointment before your competitors do.
Employee Absence Management
Streamline absence reporting with our third-party system. Employees call a dedicated number to report absences or late starts, and we promptly relay the details to your shift supervisor to keep your operations running smoothly.
AI Solutions
Boost customer experience and streamline operations with AI-powered tools like Agent Bailout and Full AI support. Our AI works alongside live agents to deliver faster, more accurate service and keep your business responsive 24/7.
HOW TO GET STARTED
We don’t waste time. You’ve got jobs to book and customers to serve! Here’s how we get you rolling:
Step 1
Free Consultation
We start by learning your business, identifying growth opportunities, and designing a custom solution to fit your goals. You’ll get a no-obligation quote and this step is 100% free.
Step 2
Customization
We start providing live support for your company. Each account is given a customized script to ensure your brand is properly represented during each and every call.
Step 3
Implementation
Once you’re set up, our certified representatives handle your calls every minute of every day, no sick days, holidays, or gaps in coverage. You can focus on your work knowing we’ve got your phones covered 24/7.
HOW WINNING HOME SERVICE COMPANIES SOUND
When it comes to serving your customers, the way a call is handled can make or break the sale. At Nationwide Inbound, our agents don’t just answer the phone, they connect, solve problems, and secure appointments with professionalism and urgency.
Home Service Call
For privacy and security, all sensitive client information has been carefully bleeped out of this call recording.
WHAT SO MANY PEOPLE HAVE TO SAY ABOUT
NATIONWIDE INBOUND
Nationwide Inbound provides 24/7 support for our property managers and senior residents, and they’ve been an essential part of our communication process. Emergencies are quickly directed to the appropriate on-call contact, while routine questions are passed to our office team for follow-up during business hours. It’s efficient, reliable, and gives our residents peace of mind.
Nationwide Inbound handles our elevator repair and maintenance calls 24/7, and they’ve been incredibly dependable. Emergencies are quickly escalated to our on-call technicians for immediate response, while general requests are routed to our office staff for follow-up. Their support helps us stay responsive and professional around the clock.
I have worked at 2 separate companies that have utilized Nationwide. Both experiences have been wonderful! The account managers have been amazing & their representatives are knowledgeable in the trades which make a HUGE difference with an after hours/on call company! Will continue to recommend them to all who needs their services.
I've dealt with a lot of answering services over the years. Nationwide Inbound is one of the good ones. Our account manager always works promptly with us to cater things the way we need it when changes happen.
Nationwide has been incredibly accommodating to our requests, taking feedback about their agents and are fantastic communicators. We recently moved to Al. Their call center is far superior to any alternatives. I highly recommend their services.
We have been really pleased with our partnership with Nationwide Inbound. Their service integrates seamlessly with our dispatch software and had removed the responsibility of booking overtime calls from our techs. This has cut back on errors and we believe it has increased the number of after hour calls we are completing.
Nationwide Inbound provides after-hours phone support for our apartment complex, and they’ve been a game-changer. Emergency calls get dispatched to our on-call technician right away, and general inquiries are forwarded to our team for follow-up the next business day. It’s seamless, reliable, and gives our residents the support they need, even when our office is closed.
Grow your home service business! Start Here!
Nationwide Inbound Inc. provides seamless customer care 24/7 through professional telephone services and live customer support. Submit an inquiry using the form below a member of our team will reach out to you..