Benefits of Nationwide Inbound as Your Answering Service
Calls Answered 24/7
We have live operators to answer your calls 24/7. You no longer have to worry about covering sick days, holidays, or vacations.
We act as your remote receptionist. You have more time to spend growing your business.
We provide accurate and transparent pricing for our services. You only pay for the time spent on the phone.
We can help schedule appointments on the first call. You book more appointments, which leads to increased sales.
Levels of Service
Nationwide Inbound offers a full range of customizable services to meet your individual business needs.
BASIC TELEPHONE ANSWERING SERVICE
- Collect Caller Information / Reason for Call
- Dispatch to On-Call Technician or Office for Follow-Up
- Additional Scripting to Explain Service
- Access to Service Titan
- Schedule Appointments
- On-Call Portal
- Basic Reporting
- Lead Handling: Home Advisor, Porch, Home Depot and Internet
- Appointment Confirmation Calls
- Dispatch Jobs: Rescheduling, Parts, Converting Estimates
- Customized Reporting
- Block Phone Numbers
- Update On-Call
- Reclassifying Phone Calls
Internet Lead Converting Services
Your competitors receive the same leads, which means you have to act fast to secure the appointment.
1. Receive Information
Prospects go to a website like Home Advisor, Angie’s List or Porch.com and enter their information.
2. Call the Lead
We receive their information and our representatives call the lead within 5 minutes.
We book the appointment and send you an e-mail or text to confirm.
4. Appointment Set
You complete the service call.
Create a WOW Experience with these Advantages
These advantages enable you to give your callers the best experience and to establish yourself as a top competitor.
Professional Customer Service Representatives
The most important advantage we give your business is providing live support from customer service professionals. Representatives give customers a personal experience which builds the foundation of your Business-to-Consumer relationship.
No Need to Hire Additional Employees
Since you no longer have to worry about having someone in the office 24/7, there is no need to add headcount. Customers can speak to a real person no matter when they call, and your business saves money without the expense of recruiting, hiring and training employees.
Consistent Customer Interactions
Each account is individually designed, and the personalized script ensures your brand is being properly represented during each and every call. Consistent experiences generate positivity throughout the entire customer life cycle.
A customer contact center guarantees that someone is answering your calls every minute of every day. You no longer have to worry about sick days, holidays, vacations, night, weekend, or any additional challenges you may face running a 24/7 service business.
Who We Are
Nationwide Inbound Inc. provides seamless customer care 24/7 through professional telephone services and live customer support. We learn your business needs, identify opportunities and design a custom solution to best match your business needs.
Coming Together to Serve You a Great Customer Experience!
We are excited at the chance of potentially partnering with your business!