Jul 19, 2023 | News & Events
As a customer service representative, you are the face of your company, and the way you interact with customers can make or break their experience. One way to make customers feel valued and heard is by speaking to them as an individual, rather than a faceless entity....
Jul 6, 2023 | News & Events
If you’re in the call center industry, you know how important it is to have the right tools to help you do your job effectively. From call monitoring to customer satisfaction surveys, there are a variety of tools available to help you ensure your call center is...
Jun 27, 2023 | News & Events
Independence Day: Celebrating the birth of our nation! It’s also important to remember the values that make America great, including excellent customer service. Customer service is the backbone of any successful business, and it’s especially important on...
Jun 23, 2023 | News & Events
Nationwide Inbound Inc. continues to set the standard for call center performance by winning the coveted ATSI Award of Excellence for the 15th year, and the Call Center Award of Distinction for the 10th year. Nationwide Inbound 2023 ATSI Call Takers (Pictured Left to...
Jun 21, 2023 | News & Events
Summer is an exciting time for businesses, as new customers come in and sales rise. But with the summer heat, it can also be a challenging time for businesses. Customers can become frustrated due to long wait times and understaffed customer service departments. That’s...
Jun 14, 2023 | News & Events
In today’s digital age, it’s more important than ever to foster a strong remote team culture. Our 5 virtual team building activities provide the perfect solution to engage and connect with your colleagues, no matter the distance. Try an online book club for a shared...
