Nationwide Inbound’s Outstanding Service Brings Home National Awards

Nov 8, 2022 | News & Events | 323 comments

Nationwide Inbound Earns CAM-X 2022 Call Centre Award of Excellence and Award of Distinction.

Nationwide Inbound of Freeport, IL has been honored with the exclusive 2022 Award of Excellence for the 9th year by the Canadian Call Management Association (CAM-X) —the Industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Nationwide Inbound was presented the award at the CAM-X 58th Annual Conference & Trade Show in Kingston, ON.

Now a nine-time winner, Nationwide Inbound has earned the Award of Excellence Sapphire Award for nine years. CAM-X extends its congratulations to the staff of Nationwide Inbound on their proven quality service to their customers.

Nationwide Inbound was also honored with the prestigious 2022 Call Centre Award of Distinction for the 7th year, which measures the skills of professional Call Center Agents.

The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across North America for a tool to measure the skills of their professional Call Centre Agents on the job.  After six months of testing, independent panels of judges score call-handling skills for “enhanced service” applications. The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy.  These are all cornerstones of the Call Management Industry.

“The Award of Distinction demonstrates commitment to the highest quality of service when it comes to complex accounts. Congratulations to you and your team for achieving this esteemed recognition!” Says President, Desiree Bombenon.

The Canadian Call Management Association congratulates the management and staff of Nationwide Inbound for their significant achievement.

“The Nationwide Inbound team is proud and honored to receive the CAM-X Award of Excellence for the 9th Year and the Cam-X Award of Distinction for the 7th year.  It demonstrates that we have great staff and we are always committed to delivering the best in customer service for our clients for over 25 years,” said Nationwide Inbound President, Brian Stewart. “We are proud to call Freeport our home.”

About Nationwide Inbound Inc.

Nationwide Inbound is located in Freeport, Illinois and operates as a 24/7 telephone answering service serving hundreds of clients across North America. Nationwide Inbound learns business needs, identifies opportunities, and designs custom solutions to best match individual business structures. Nationwide Inbound has 25 years of experience with professional telephone services.

About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry.

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