Today is National Read a Book Day, and what better way to celebrate than by taking some time to read books about call center customer service? Even if you’re not in the customer service industry, these books can provide insightful information about how to best interact with customers, manage customer expectations, and provide the best possible customer experience. Here are the top 5 books about call center customer service that we recommend:
The Customer Service Revolution: 8 Essential Strategies to Thrive in a Post-Pandemic World
by John DiJulius III
This book provides an in-depth look at how call centers can provide the best possible customer service in the post-pandemic world. It offers practical advice for both managers and frontline customer service representatives and provides a comprehensive roadmap for creating a customer service revolution.
Call Center Management on Fast Forward: Succeeding in a Rapidly Changing World
by Brad Cleveland
This book is a comprehensive guide to managing a call center in the rapidly changing world of customer service. It covers topics such as customer experience, customer engagement, workforce optimization, and more. This book is a must-read for any call center manager.
The Call Center Handbook: A Comprehensive Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
This book offers a comprehensive look at how to start, run, and improve your call center. It covers topics such as recruiting and training staff, managing customer expectations, improving customer satisfaction, and more.
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin and Keith Dawsoon
This book is a must-read for anyone who wants to stay up-to-date on the latest customer service and call center terminology. It covers more than 1,500 terms and includes definitions, examples, and tips for using the terms correctly.
Whether you’re in the customer service industry or just looking to gain some insight into how to provide the best possible customer experience, these books are a great starting point. On this National Read a Book Day, take some time to pick up one of these books and learn more about providing excellent customer service.