Pictured (Left to Right): Haley, Mardelle, Ann, Brandy, Nichole Issacson, and Josh.
025 ATSI Call Takers: Rafael, Mathue, Hector, Melanie, Clyde, Shaira, Robert, Gerard, Luis, Janette, Jose, Temeka, Ramiro, Angela, Cristhian, Heather, Frank, Nephi.
Nationwide Inbound Inc. of Freeport, IL, an industry leader in the call center industry, has one again been recognized with the prestigious 2025 ATSI Award of Excellence for the 17th year and the 2025 ATSI Call Center Award of Distinction for the 12th year. These honors underscore the company’s consistent commitment to delivering outstanding customer service and maintaining the highest standards in call handling.
The ATSI Award of Excellence is a prestigious honor presented annually by the Association of TeleServices International (ATSI), the leading trade association for providers of telecommunications and call center services across North America and the UK. This award recognizes outstanding achievement in message services, with independent judges evaluating performance based on key criteria such as response time, professionalism and courtesy of representatives, and call accuracy.
Established 29 years ago, the award was created to elevate the standards of the call center industry by promoting quality benchmarks and measurable expectations for successful call handling. Nationwide Inbound Inc. has now earned this distinction for the 17th time, receiving the Platinum Plus Award—a reflection of their ongoing excellence and leadership in the industry.
“Year after year, the ATSI Award of Excellence (AOE) serves as a powerful benchmark for customer service success. Now in its 29th year, this program gives our members a chance to celebrate what’s working, identify areas for improvement, and strengthen their commitment to service quality. With every call graded by an unbiased third party, participants gain credible, actionable feedback. Companies who earn this recognition are not just delivering excellent service—they’re setting the standard. At ATSI, we’re proud to offer a program that continues to challenge and inspire our members,” says ATSI President, Brianna Burke.
The ATSI Call Center Award of Distinction highlights Nationwide Inbound Inc.’s exceptional call handling performance over a six-month evaluation period. This marks the 12th year the organization has earned this prestigious recognition. An independent panel of judges assessed key areas such as customer relationship management, caller courtesy, overall professionalism, and response time. The award reflects Nationwide Inbound’s expertise in navigating complex call scenarios with accuracy, efficiency, and a commitment to service excellence.
“The ATSI Award of Distinction was created to celebrate the agents who handle the most complex and high-stakes calls—those requiring advanced customer care, patience, and problem-solving. As the demands of our industry grow and evolve, this award has become a symbol of excellence in navigating challenging call scenarios with empathy and expertise. It’s more than a recognition—it’s a statement that your team leads with quality, even when the call gets tough. We’re proud to recognize members who demonstrate this level of service every day,” says ATSI President, Brianna Burke.
ATSI extends its congratulations to the staff of Nationwide Inbound Inc. on their proven quality service to their customers!
(Left to Right): Brandy Ragland (Director of Operations) & Brianna Burke (Executive Vice President of Operations & ATSI President).
About Nationwide Inbound Inc.
Nationwide Inbound located in Freeport, Illinois is a full-service 24/7 customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago we began as a single seat answering service. Today, we have grown immensely all while earning the trust of hundreds of companies across North America in the Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.
About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
