Dec 6, 2024 | News & Events
The holiday season is a time of joy, family gatherings, and festive celebrations—but for call center agents, it’s also one of the busiest and most stressful times of the year. The influx of customer inquiries, heightened emotions, and increased pressure to deliver...
Dec 2, 2024 | News & Events
As Christmas approaches, we prepare for another busy day at the call center. Because of our amazing agents, we are able to provide a unique and pivotal service to our customers that allows them to enjoy the holiday with their families, free of interruption. Here are a...
Nov 25, 2024 | News & Events
Thanksgiving can be a particularly challenging and high-pressure day in a call center, especially if your organization deals with customer support for essential services. People may be stressed due to travel issues, family pressures, or logistical problems, leading to...
Nov 18, 2024 | News & Events
Black Friday brings a unique set of challenges and opportunities for home service companies. With the holiday rush comes high call volumes, increased demand, and customer inquiries on everything from promotions to service availability. For home service businesses,...
Nov 12, 2024 | News & Events
As the season of Thanksgiving approaches, we are reminded of the power of gratitude and how it can transform the spaces we inhabit—including the workplace. In a call center environment, where the pace is fast, and the demands can be high, taking a moment to reflect on...
