Aug 16, 2023 | News & Events
Customer service is a crucial aspect of any business. It is the key to retaining customers, building strong relationships, and ultimately driving revenue. As the world continues to evolve at a rapid pace, so does the way companies approach customer service. In this...
Aug 9, 2023 | News & Events
A call center is a centralized facility that handles incoming and outgoing customer communications, such as phone calls, emails, and chats. Call centers are an important part of many businesses, as they provide a dedicated team to handle customer inquiries and...
Aug 2, 2023 | News & Events
Welcome to National Inbound’s celebration of Blogger Day! We are so proud of the amazing content our team has created and shared over the years. In honor of this special day, we are highlighting some of our favorite blogs that we have published. From helpful...
Jul 26, 2023 | News & Events
Customer service is a critical part of any business. It is the face of the company, and it is what customers remember most after interacting with a business. It’s no surprise that the customer service industry has produced a number of influential figures who have...
Jul 19, 2023 | News & Events
As a customer service representative, you are the face of your company, and the way you interact with customers can make or break their experience. One way to make customers feel valued and heard is by speaking to them as an individual, rather than a faceless entity....
Jul 6, 2023 | News & Events
If you’re in the call center industry, you know how important it is to have the right tools to help you do your job effectively. From call monitoring to customer satisfaction surveys, there are a variety of tools available to help you ensure your call center is...
