Jan 3, 2023 | News & Events
In the dynamic landscape of call center operations, success hinges on understanding, measuring, and optimizing key metrics. As we step into 2024, the significance of these metrics becomes even more pronounced, offering invaluable insights into operational efficiency,...
Dec 15, 2022 | News & Events
Nearly half of Americans make New Year’s resolutions, but just 8% actually follow through and accomplish their goals, according to a research done at the University of Scranton. As the study showed, the hard part is not making your goals, but following through with...
Dec 6, 2022 | News & Events
The holiday season is a stressful time of year for everyone – shoppers, retailers, service providers and especially those in customer support. Emotions are high and people simply want a smooth holiday shopping experience. With all the chaos, the last thing you want is...
Dec 1, 2022 | News & Events
The hustle and bustle of the holidays is what makes the season so special, yet it doesn’t mean your small business has to get overpowered by the rush of holiday shoppers. By simply being prepared, you can make sure your small business is ready to end the year with a...
