Nationwide Inbound Inc. of Freeport, IL has been honored with the exclusive ATSI 2022 Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Nationwide Inbound Inc. was presented with the award at ATSI’s 2022 conference held in Denver, CO.
Independent judges were contracted by ATSI to evaluate message services over a six-month period. Their scoring criteria includes response time, courtesy of the representative, accuracy of the call, knowledge of the account, and overall impression of the call.
The award started 26 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a fourteen-time winner Nationwide Inbound Inc. earned the Diamond Plus Award.
Nationwide Inbound Inc. was also honored with the prestigious 2022 ATSI Call Center Award of Distinction for the 9th year,which measures the skills of professional Call Center Agents throughout North America and the UK over a six-month period. In this case an independent panel of judges score call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured includes customer relationship management (CRM) capabilities, courtesy to the caller, overall professionalism, use of proper call techniques, response times, and accuracy of the call.
“For the past 26 years, ATSI Award of Excellence has been a vital part of our industry. Continually evaluating our members’ service levels they are providing to their clients is an essential business tool. We’ve had members that have participated in the program for decades and look forward to winning their awards each year. This is a testament to the dedication to excellence that their teams embody and ATSI is proud to be a part of this program!” Says ATSI President Tifani Leal.
“We are very proud and honored to earn and receive the Award of Excellence and Distinction. It demonstrates that we have great staff and we are always committed to delivering the best in customer service for our clients,” said Nationwide Inbound President, Brian Stewart. “We are proud to call Freeport our home.”
About Nationwide Inbound Inc.
Nationwide Inbound located in Freeport, Illinois is a full-service 24/7 customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago we began as a single seat answering service. Today, we have grown immensely all while earning the trust of hundreds of companies across North America in the Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.