Speed dating is used as a method to meet individuals and get to know as much as you can about one another in a matter of 3-8 minutes before moving onto the next participant. In our version, we will answer some of our frequently asked questions in order to get to know Nationwide Inbound in a short time and at the end, you can decide to move forward and start your call center partnership with us!
Why does my business need Nationwide Inbound?
When a customer has a problem, they want a solution no matter the hour of the day. Statistics show us that, “82% of all consumers will hang up on a voicemail.” While you are out, we aid in supporting your business by being an extension of your office.
What industries do you support?
Nationwide Inbound supports a wide variety of over 50 different industries ranging from Home Services to Auto Glass. No matter your business, we have a solution to help.
Where are you located?
Our headquarters is located in the small city of Freeport in Northern Illinois. While the Freeport Headquarters is the main hub of our employee base, we also have remote agents in Illinois, Iowa, Wisconsin and Kansas.
What are your hours?
Nationwide Inbound operates 24/7, 365 days a year in order to meet all the needs of your business. Our agents are available to provide your clients exceptional customer service any time of the day or night.
How do you work with scheduling software?
There are a lot of factors that we consider before we are able to begin working with or scheduling with a new software. Some of these factors are how easy is it to use, what would our CSR’s need to do to login, how similar is it to other software’s we work with, how streamlined can we make the transition and do we have enough clients and call volume using it and coming in before we make the implementation.
How do I ensure that I am getting the correct information?
One of the things we pride ourselves on at Nationwide Inbound is the verification of the information we take from the client. From our detailed training to multiple ATSI awards, we have implemented a consistent and accurate verification process into our routine.
Will I just be given some generic and impersonal scripting?
While our 25 years of experience has helped us build a scripting framework that has proven to be successful and helpful, we completely welcome your input. We are always willing to make edits and changes so that the scripting is true to you and your business. We are happy to personalize and customize the verbiage and call flow so that it’s right where you want it to be!
How long will it take for my account to be set up?
The speed in which we receive your paperwork will help define the timeline until your account is live. Once all the completed paperwork is received, we will schedule a Guided Tour of the Account in five to seven business days from the date that we receive the paperwork. We will then take an additional week to train our agents on your account before they start taking your calls. At that point, you will be ready to go live!
Does Nationwide Inbound sound like a partnership you don’t want to miss out on? Contact us today to find out more information on how we can help you grow your bubsiness! ↓ Click the link below! ↓
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