Customer service is a critical part of any business. It is the face of the company, and it is what customers remember most after interacting with a business. It’s no surprise that the customer service industry has produced a number of influential figures who have shaped the way we think about customer service. Here are some of the most influential people in the customer service industry.
Tony Hsieh
Tony Hsieh is the founder and CEO of Zappos, one of the largest online retailers in the world. Hsieh is a firm believer in customer service, and his approach to customer service has been widely praised and copied. He’s led the way in emphasizing customer experience as a key factor in success and has been a major influence in the industry.
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Richard Branson
Richard Branson is the founder of the Virgin Group, a conglomerate of more than 400 companies. Branson is known for his customer-centric approach to business, and he’s been an influential figure in the customer service industry for decades. He’s a strong advocate of putting customers first and has been a major influence in how companies think about customer service.
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Jeff Bezos
Jeff Bezos is the founder and CEO of Amazon, the world’s largest online retailer. Bezos has been a major figure in the customer service industry, and his approach to customer service has been widely admired. He’s a big believer in using customer feedback to drive innovation and improvement, and his approach has been a major influence in the industry.
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Shep Hyken
Shep Hyken is an expert in customer service and the author of multiple books on the subject. Hyken is a strong advocate of customer service and has been a major influence in the industry. He’s a big believer in creating an exceptional customer experience and has been an influential figure in how companies think about customer service. Check out some of his books here!
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Steve Jobs
Steve Jobs was the co-founder and CEO of Apple, one of the most successful companies in the world. Jobs was a major influence in the customer service industry, and his approach to customer service was widely admired. He believed in creating a customer-centric culture and was a major advocate of putting customers first.
These are just a few of the most influential figures in the customer service industry. These individuals have had a major influence on how companies think about customer service and have shaped the way customer service is done today.