Welcome to Nationwide Inbound’s ultimate roundup of the Top Blogs of 2023! As the year draws to a close, we’re thrilled to present a curated collection encompassing an array of insightful topics—from sales strategies to customer service excellence, call center tips that make a difference, and invaluable personal and professional development advice. Revisit the best of our content, empowering you with knowledge, strategies, and inspiration to propel your business and career forward. Dive into this treasure trove of wisdom and innovation that defines the year we’ve had. Let’s explore the articles that made a mark, offering guidance, growth, and success in diverse spheres.
4 Tips for Creating an Unforgettable Experience
Define the success of your company with an unforgettable experience. By creating a culture customers want to come back to, you are developing a loyal customer base. Their loyalty is an advantage for your company that will leave all your competitors in the dust.
So how can you make your customers fall in love with your experience? What will make your company stick out in their mind? Below are 4 ways you can create an unforgettable customer experience.
7 Rules of Life
Life gets the best of us and sometimes we need to take a step back and work on some of the small things in life. These 7 rules of life can remind you where to focus and invest your energy in a positive way.
Things Employees Want To Hear From Their Boss
Employees want to be valued. It’s human nature to want to be recognized and respected for the job that is being done. In the stress and chaos of everyday business, bosses often miss opportunities to build a relationship with their employees, which in turn can hinder the company culture. By making an effort to improve your communication tactics, you can strengthen office relationships, promote positive morale and boost productivity.
The Do’s and Don’ts of the Feedback Sandwich
Let’s face it, no one likes having to be the “bearer of bad news” or the one to deliver constructive criticism. This is, however, a mission that we will all inevitably be tasked with at some point in our lives, at least to some capacity. There are different opinions on the effectiveness of the “Sandwich Method”, but if you are going to go this route, there are some ways to make sure you do it correctly and achieve the best possible outcome.
Being the Voice for Our Customers
As Customer Service Agents, we are often the first point of contact for the customer. We set the expectations for the customer and give them a glimpse into our company’s standards. It is important to put our best foot forward and invite the customer into our company’s family! Actively listening, offering empathy, and taking the time to make each customer feel heard sets the expectation for the service they will be receiving. Being professional, courteous, and polite will help to put the customer at ease earning their trust from step one.