2024 ATSI Call Takers (Left to Right): Ann L. (Employee Culture & Engagement Coordinator), Amanda S., Terasa G., Rebecca L., Hailey W., Wendy H., Layla M., Chris T.
Not Pictured: Frank G., Mathue K., Mary A., Kadeisha O., Derek B., Julie C., Benjamin R., Madison C., Adriane R., Kyra S.
Nationwide Inbound Inc., a leading provider of call center services, proudly announces its recent recognition by the Association of TeleServices International (ATSI) with two prestigious awards: the 2024 ATSI Call Center Award of Distinction and the ATSI 2024 Award of Excellence. These accolades highlight the company’s unwavering commitment to exceptional customer service and its dedication to excellence in call handling.
The ATSI Call Center Award of Distinction is a testament to Nationwide Inbound Inc.’s outstanding performance in call handling over a six-month period. This is the organization’s 11th year receiving this award. An independent panel of judges evaluated various criteria, including customer relationship management, courtesy to callers, overall professionalism, and response times. This award underscores Nationwide Inbound Inc.’s expertise in managing complex call scenarios with precision and efficiency.
“In today’s evolving landscape, where technology is constantly advancing, the importance of exceptional customer service remains paramount. The ATSI Award of Distinction recognizes the ability of agents in more complex calls, such as those in advanced customer service or helpdesk environments. Winning this accolade not only signifies your team’s dedication to excellence but also highlights your ability to adeptly navigate diverse call scenarios. ATSI proudly presents this program to our members, showcasing their commitment to delivering top-tier service in an ever-changing world,” says ATSI President, Brianna Burke.
Additionally, Nationwide Inbound Inc. received the exclusive ATSI Award of Excellence for the 16th year. This prestigious award, presented annually by ATSI, acknowledges excellence in message services. Independent judges evaluated the company’s performance based on criteria such as response time, courteousness of representatives, and accuracy of calls. Nationwide Inbound Inc.’s consistent dedication to quality service has earned it the Platinum Plus Award, a testament to its enduring commitment to customer satisfaction.
“For 28 years, ATSI has had the pleasure to bring our association the ATSI Award of Excellence (AOE). This program provides our members and their employees with a valuable opportunity to assess how well they are serving their customers. It helps them recognize their strengths and identify areas in need of improvement, ensuring success for both their service and their business partners. With all calls graded by a neutral third party, members receive an unbiased evaluation of service quality. Companies that earn this award are consistently focused on delivering excellence in customer call handling. Many of our members have participated in this program for decades and take great pride in winning the award each year,” says ATSI President, Brianna Burke.
The ongoing recognition from ATSI underscores Nationwide Inbound Inc.’s position as a leader in the call center industry, providing exceptional service to clients across North America.
(Left to Right): Kelly D. (Systems Impact Director), Kelli L. (Creative Director), Brianna Burke (Executive Vice President of Operations & ATSI President), Brian S. (CEO & President of Nationwide Inbound).
About Nationwide Inbound Inc.
Nationwide Inbound located in Freeport, Illinois is a full-service 24/7 customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago we began as a single seat answering service. Today, we have grown immensely all while earning the trust of hundreds of companies across North America in the Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.
About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
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