Freeport, IL (November 7, 2024) — Nationwide Inbound of Freeport, IL has been honoured with the exclusive 2024 Award of Excellence for 11 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Nationwide Inbound was presented with the Award recently at the CAM-X 60th Annual Convention and Trade Show in Tucson, AZ.
“The Nationwide Inbound team is proud and honored to receive the CAM-X Award of Excellence for the 11th Year. It demonstrates that we have great staff and we are always committed to delivering the best in customer service for our clients for over 25 years,” said Nationwide Inbound President, Brian Stewart.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Politeness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award.” says CAM-X President Leslie Wilson.
Now a eleven-time winner, Nationwide Inbound States earned the Diamond Plus Award for eleven years. CAM-X extends its congratulations to the staff of Nationwide Inbound on their proven quality service to their customers.
About Nationwide Inbound Inc.
Nationwide Inbound located in Freeport, Illinois is a full-service 24/7 customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago we began as a single seat answering service. Today, we have grown immensely all while earning the trust of hundreds of companies across North America in the Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
