As Christmas approaches, we prepare for another busy day at the call center. Because of our amazing agents, we are able to provide a unique and pivotal service to our customers that allows them to enjoy the holiday with their families, free of interruption. Here are a few things to be prepared for and some ways to enjoy the holiday while working:
Christmas Day Basics
There may be high stress and urgency along with increased call volume, but on the bright side, many callers may be feeling the festive spirit and be even more cheerful.
- Stay Calm and Patient: Holiday stress affects everyone, so empathizing with customers can go a long way.
- Know the Policies: Be familiar with any holiday-specific processes to handle calls efficiently.
- Take Breaks: If the workload allows, use breaks to recharge.
- Embrace the Festive Spirit: Enjoy small moments of joy with teammates, even virtually if remote.
Spread Some Cheer
- Highlight and share your favorite Christmas traditions
- Share some of your favorite memories at work during the holidays
- Share lighthearted anecdotes of your most memorable holiday calls, whether they be sweet, funny or bizarre!
- Share your must-watch Christmas movies
- Share your top Christmas Carols, artists or albums to help your coworkers build the ultimate Christmas playlist!
Create a Festive Environment
- Add festive holiday decor to your desk or work area to keep things cheery
- Have some quick desk exercises you can do to help you stay motivated and alert
- Wear your favorite holiday garb and accessories
- If time allows, be sure to get some pictures of you and your coworkers in your awesome holiday outfits!
- Treat yourself to a special drink and/or snack
Our teams dedication has a huge impact and allows for so many to have a happy and stress-free Holiday. We couldn’t do what we do without each and every one of our team members!
