Inspiring Customer Service Loyalty

Inspiring Customer Service Loyalty

Inspiring customer service loyalty to your brand, products, and services is a vital part of your company’s success. Building customer loyalty goes far beyond earned rewards and points. True loyalty involves winning your customer’s continuing support which draws them...
Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...