Nationwide Inbound spreading Holiday Joy!

Nationwide Inbound spreading Holiday Joy!

Thank you to a few of our team members at Nationwide Inbound for spreading Holiday joy to local nursing homes in our community last week! Kelly led our group in singing Christmas Carols along with Kiera, Shyanna, Bri, Gordon and Ann. The residents appreciated our...
Tips for Completing Your New Year’s Goals!

Tips for Completing Your New Year’s Goals!

Nearly half of Americans make New Year’s resolutions, but just 8% actually follow through and accomplish their goals, according to a research done at the University of Scranton. As the study showed, the hard part is not making your goals, but following through with...
Walk a Mile in Your Customer’s Shoes

Walk a Mile in Your Customer’s Shoes

The customer care industry runs on empathy. From day one, employees should be trained on how to empathize with the customers they interact with. Being able to understand what it feels like when a customer’s windshield is cracked, or how frustrating it is when their...
Customer Service in the Holiday Rush

Customer Service in the Holiday Rush

The holiday season is a stressful time of year for everyone – shoppers, retailers, service providers and especially those in customer support. Emotions are high and people simply want a smooth holiday shopping experience. With all the chaos, the last thing you want is...