Jan 25, 2023 | News & Events
Speed dating is used as a method to meet individuals and get to know as much as you can about one another in a matter of 3-8 minutes before moving onto the next participant. In our version, we will answer some of our frequently asked questions in order to get to know...
Jan 18, 2023 | News & Events
Training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. We’ve got some helpful hints for you to make your staff customer service experts. Teach them to think like customers. Train your staff to think like a customer. Set...
Dec 27, 2022 | News & Events
As 2022 comes to a close, our team at Nationwide Inbound has taken time to reflect on the variety of industry resources we have provided for you to help your business become more effective. Over the last 12 months, we have dug deep into topics such as sales, customer...
Dec 9, 2022 | News & Events
The customer care industry runs on empathy. From day one, employees should be trained on how to empathize with the customers they interact with. Being able to understand what it feels like when a customer’s windshield is cracked, or how frustrating it is when their...
Dec 6, 2022 | News & Events
The holiday season is a stressful time of year for everyone – shoppers, retailers, service providers and especially those in customer support. Emotions are high and people simply want a smooth holiday shopping experience. With all the chaos, the last thing you want is...
