Aug 30, 2023 | News & Events
Artificial intelligence (AI) is changing the world. From daily lives to the business sector, its influence is evident. The call center industry is just one of the sectors set to be revolutionized. But, how exactly will AI impact the call center industry? AI: A Game...
Aug 23, 2023 | News & Events
When you need an answering service for your business, it can be a daunting decision. After all, you want someone you can trust to answer your calls and provide excellent customer service. That’s why you might be afraid to ask your answering service certain questions....
Aug 16, 2023 | News & Events
Customer service is a crucial aspect of any business. It is the key to retaining customers, building strong relationships, and ultimately driving revenue. As the world continues to evolve at a rapid pace, so does the way companies approach customer service. In this...
Aug 9, 2023 | News & Events
A call center is a centralized facility that handles incoming and outgoing customer communications, such as phone calls, emails, and chats. Call centers are an important part of many businesses, as they provide a dedicated team to handle customer inquiries and...
Jul 19, 2023 | News & Events
As a customer service representative, you are the face of your company, and the way you interact with customers can make or break their experience. One way to make customers feel valued and heard is by speaking to them as an individual, rather than a faceless entity....
