Speak as an Individual to Customers

Speak as an Individual to Customers

As a customer service representative, you are the face of your company, and the way you interact with customers can make or break their experience. One way to make customers feel valued and heard is by speaking to them as an individual, rather than a faceless entity....
The CSR’s Guide to Achieving Perfection in the Summer

The CSR’s Guide to Achieving Perfection in the Summer

Summertime is a busy season for Customer Service Representatives. With the influx of new customers and a need for outdoor services, there is an increased demand for excellent customer service. It is important for customer service representatives to understand the best...
3 Tips for Effective Remote Leadership

3 Tips for Effective Remote Leadership

Get the most out of your remote team with our leadership tips! Understand how to motivate a diverse team and encourage collaboration while working remotely. Learn how to run effective meetings,  manage communication to ensure everyone is on the same page and provide...
How to Get Hired in the Customer Service Industry

How to Get Hired in the Customer Service Industry

In today’s customer service industry, empathizing with customers and providing them with positive customer service experiences is essential to getting hired. Here are four proven tips to help you get hired in the customer service industry: Become an Expert in...