May 3, 2023 | News & Events
Get the most out of your remote team with our leadership tips! Understand how to motivate a diverse team and encourage collaboration while working remotely. Learn how to run effective meetings, manage communication to ensure everyone is on the same page and provide...
Apr 26, 2023 | News & Events
In today’s customer service industry, empathizing with customers and providing them with positive customer service experiences is essential to getting hired. Here are four proven tips to help you get hired in the customer service industry: Become an Expert in...
Apr 19, 2023 | News & Events
Are you looking for ways to improve your customer service skills? Do you want to know what the latest trends are in the call center industry? If so, you are in luck! This article will provide you with a glimpse into the latest customer service trends. The call center...
Mar 15, 2023 | News & Events
It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
Feb 8, 2023 | News & Events
How can a busy customer service representative wow every customer? By showing empathy. But what is empathy? Empathy is the ability to sense other people’s emotions, combined with the ability to imagine how someone else might be thinking or feeling. This is useful in...
