Apr 19, 2023 | News & Events
Are you looking for ways to improve your customer service skills? Do you want to know what the latest trends are in the call center industry? If so, you are in luck! This article will provide you with a glimpse into the latest customer service trends. The call center...
Mar 15, 2023 | News & Events
It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
Feb 8, 2023 | News & Events
How can a busy customer service representative wow every customer? By showing empathy. But what is empathy? Empathy is the ability to sense other people’s emotions, combined with the ability to imagine how someone else might be thinking or feeling. This is useful in...
Jan 18, 2023 | News & Events
Training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. We’ve got some helpful hints for you to make your staff customer service experts. Teach them to think like customers. Train your staff to think like a customer. Set...
Jan 4, 2023 | News & Events
Most marketers believe that the Customer Experience will be the primary driver of brand equity. Despite the shift to data-driven and automated marketing tactics, marketing leaders are not forgetting that most customers still want a personalized – albeit customized –...
