Sep 20, 2023 | News & Events
If you’re like most of our staff at Nationwide Inbound, you’ve been working from home for a few years now. Working from home has its advantages, like no commute, and you can wear whatever you want! But, it also has its drawbacks, like not having access to the same...
Sep 5, 2023 | News & Events
Today is National Read a Book Day, and what better way to celebrate than by taking some time to read books about call center customer service? Even if you’re not in the customer service industry, these books can provide insightful information about how to best...
Aug 30, 2023 | News & Events
Artificial intelligence (AI) is changing the world. From daily lives to the business sector, its influence is evident. The call center industry is just one of the sectors set to be revolutionized. But, how exactly will AI impact the call center industry? AI: A Game...
Aug 16, 2023 | News & Events
Customer service is a crucial aspect of any business. It is the key to retaining customers, building strong relationships, and ultimately driving revenue. As the world continues to evolve at a rapid pace, so does the way companies approach customer service. In this...
Aug 9, 2023 | News & Events
A call center is a centralized facility that handles incoming and outgoing customer communications, such as phone calls, emails, and chats. Call centers are an important part of many businesses, as they provide a dedicated team to handle customer inquiries and...
