Mar 15, 2023 | News & Events
It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
Mar 8, 2023 | News & Events
Outbound Business-to-Business calls are much more than just sales appointment calls. When representatives call out on your behalf, they are planting the seed for your business and gathering bidding information. These calls are the lifeline for building prospect...
![Steps to Ensure Success with Nationwide Inbound [Infographic]](https://www.nationwideinbound.com/wp-content/uploads/2023/01/Success-with-NI-1080x675.jpg)
Feb 15, 2023 | News & Events
We want your company to succeed just as much as you do. We’re here to become an extension of your business. Follow these few steps to ensure maximum success with...
Feb 8, 2023 | News & Events
How can a busy customer service representative wow every customer? By showing empathy. But what is empathy? Empathy is the ability to sense other people’s emotions, combined with the ability to imagine how someone else might be thinking or feeling. This is useful in...
Feb 2, 2023 | News & Events
It’s important to build relationships with customers, because at the end of the day, a strong customer relationship can lead to more sales. It’s a simple investment that can have the biggest impact on your company and customers. Here’s a few ways you can start to...
