Jan 15, 2025 | News & Events
As businesses strive to stay competitive in the evolving landscape, call centers remain a vital touchpoint for customer interactions. In 2025, several key trends are set to redefine the customer service experience, enhancing both efficiency and customer satisfaction....
Dec 2, 2024 | News & Events
As Christmas approaches, we prepare for another busy day at the call center. Because of our amazing agents, we are able to provide a unique and pivotal service to our customers that allows them to enjoy the holiday with their families, free of interruption. Here are a...
Nov 18, 2024 | News & Events
Black Friday brings a unique set of challenges and opportunities for home service companies. With the holiday rush comes high call volumes, increased demand, and customer inquiries on everything from promotions to service availability. For home service businesses,...
Nov 12, 2024 | News & Events
As the season of Thanksgiving approaches, we are reminded of the power of gratitude and how it can transform the spaces we inhabit—including the workplace. In a call center environment, where the pace is fast, and the demands can be high, taking a moment to reflect on...
Nov 11, 2024 | News & Events
Freeport, IL (November 7, 2024) — Nationwide Inbound of Freeport, IL has been honoured with the exclusive 2024 Award of Excellence for 11 years and the prestigious 2024 Call Centre Award of Distinction for 9 years. These Awards are presented annually by the Canadian...
