How to Calm an Irate Customer

How to Calm an Irate Customer

It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
The Value of Bidding Information

The Value of Bidding Information

Outbound Business-to-Business calls are much more than just sales appointment calls. When representatives call out on your behalf, they are planting the seed for your business and gathering bidding information. These calls are the lifeline for building prospect...
Expressing Customer Service Empathy

Expressing Customer Service Empathy

How can a busy customer service representative wow every customer? By showing empathy. But what is empathy? Empathy is the ability to sense other people’s emotions, combined with the ability to imagine how someone else might be thinking or feeling. This is useful in...
4 Tips to Build a Customer Relationship

4 Tips to Build a Customer Relationship

It’s important to build relationships with customers, because at the end of the day, a strong customer relationship can lead to more sales. It’s a simple investment that can have the biggest impact on your company and customers. Here’s a few ways you can start to...