Building Your Self-Confidence

Building Your Self-Confidence

Self-confidence is something we learn to build up because the challenging world of business, and life in general, can deflate it. Even the greatest leaders’ self-confidence falters at times. It’s not something that people are born with. Confidence is a mindset that...
4 Tips to Creating an Unforgettable Customer Experience

4 Tips to Creating an Unforgettable Customer Experience

Define the success of your company with an unforgettable experience. By creating a culture customers want to come back to, you are developing a loyal customer base. Their loyalty is an advantage for your company that will leave all your competitors in the dust.  So...
What NOT to Say to an Angry Customer

What NOT to Say to an Angry Customer

Poor customer service can take an already tense situation from zero to sixty in a second. When customers are angry, they require extra care. In order to not make situations go from bad to worse, refrain from using these phrases: “You’re Wrong” The golden rule of...
More Than JUST a Call Center

More Than JUST a Call Center

Call centers are so much more than just someone sitting in a dark room answering phone calls. The customer contact centers of today are now technologically-advanced business partners with a goal of improving the customer experience. They ensure that an actual person...