Tips for Completing Your New Year’s Goals!

Tips for Completing Your New Year’s Goals!

Dec 15, 2022 | News & Events

Nearly half of Americans make New Year’s resolutions, but just 8% actually follow through and accomplish their goals, according to a research done at the University of Scranton. As the study showed, the hard part is not making your goals, but following through with...
Calling All Overthinkers

Calling All Overthinkers

Oct 11, 2022 | News & Events

While almost everyone overthinks from time to time, a study conducted by the University of Michigan suggested that over 57% of women overthink and that over 43% of men do. That’s a pretty significant amount of folks. Overthinking can often have a negative connotation,...
Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

Sep 27, 2022 | News & Events

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...
The Do’s and Don’ts of the Feedback Sandwich

The Do’s and Don’ts of the Feedback Sandwich

Aug 29, 2022 | News & Events

Let’s face it, no one likes having to be the “bearer of bad news” or the one to deliver constructive criticism. This is, however, a mission that we will all inevitably be tasked with at some point in our lives, at least to some capacity. There are different opinions...