Calling All Overthinkers

Calling All Overthinkers

While almost everyone overthinks from time to time, a study conducted by the University of Michigan suggested that over 57% of women overthink and that over 43% of men do. That’s a pretty significant amount of folks. Overthinking can often have a negative connotation,...
Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...
Asking for Help at Work

Asking for Help at Work

At some point in people’s careers, the word “help” can become a bad word. There is an idea that asking for help is a sign of weakness and failure, especially when the individual is in a leadership role. But what many in this position forget is that there is value in...
5 Tips to Effective Communication

5 Tips to Effective Communication

One of the key components of being a great leader is the ability to communicate effectively. If there is a lack of communication, tension will begin to arise in the workplace. Avoid this tension by implementing these 5 tips to effective communication: 1. Be Honest If...