3 Tips for Effective Remote Leadership

3 Tips for Effective Remote Leadership

Get the most out of your remote team with our leadership tips! Understand how to motivate a diverse team and encourage collaboration while working remotely. Learn how to run effective meetings,  manage communication to ensure everyone is on the same page and provide...
How to Calm an Irate Customer

How to Calm an Irate Customer

It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
Time Management Tips that Actually Work

Time Management Tips that Actually Work

Time is precious. Do you feel the need to be more productive? No matter how organized you are, there’s only 24 hours in a day. Time doesn’t change, all you can do is change how you use that time. With the right approach, you can work efficiently, productively and...
How to Make Your Staff Customer Service Experts

How to Make Your Staff Customer Service Experts

Training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. We’ve got some helpful hints for you to make your staff customer service experts. Teach them to think like customers. Train your staff to think like a customer. Set...
Attitude: What’s the Big Deal Anyway?

Attitude: What’s the Big Deal Anyway?

“Attitude” defined means one’s thoughts or feelings on a particular subject manifested through their behavior. This can be directed at persons, things, or ideas. It is something we carry; it is something we wear. Others can see and feel it wherever we go, and as is...