Jul 26, 2023 | News & Events
Customer service is a critical part of any business. It is the face of the company, and it is what customers remember most after interacting with a business. It’s no surprise that the customer service industry has produced a number of influential figures who have...
Jun 14, 2023 | News & Events
In today’s digital age, it’s more important than ever to foster a strong remote team culture. Our 5 virtual team building activities provide the perfect solution to engage and connect with your colleagues, no matter the distance. Try an online book club for a shared...
May 3, 2023 | News & Events
Get the most out of your remote team with our leadership tips! Understand how to motivate a diverse team and encourage collaboration while working remotely. Learn how to run effective meetings, manage communication to ensure everyone is on the same page and provide...
Mar 15, 2023 | News & Events
It’s bound to happen in the customer service industry: an irate customer calls and blames all the problems in the world on you. What’s a customer service agent to do? Here’s what we’ve found helps our customer care team at Nationwide Inbound: Speak Softly Listen to...
Mar 1, 2023 | News & Events
Time is precious. Do you feel the need to be more productive? No matter how organized you are, there’s only 24 hours in a day. Time doesn’t change, all you can do is change how you use that time. With the right approach, you can work efficiently, productively and...
