Sep 21, 2022 | News & Events
When you think of the world’s most difficult jobs, Contact Center Agent may not immediately jump to the top of your list. People don’t often think about it, but being good at being a Call Center Agent is a tough gig, and it requires a whole lot of skills to pull it...
Sep 21, 2022 | News & Events
At some point in people’s careers, the word “help” can become a bad word. There is an idea that asking for help is a sign of weakness and failure, especially when the individual is in a leadership role. But what many in this position forget is that there is value in...
Sep 10, 2022 | News & Events
One of the key components of being a great leader is the ability to communicate effectively. If there is a lack of communication, tension will begin to arise in the workplace. Avoid this tension by implementing these 5 tips to effective communication: 1. Be Honest If...
Aug 29, 2022 | News & Events
Let’s face it, no one likes having to be the “bearer of bad news” or the one to deliver constructive criticism. This is, however, a mission that we will all inevitably be tasked with at some point in our lives, at least to some capacity. There are different opinions...
Aug 25, 2022 | News & Events
Employees want to be valued. It’s human nature to want to be recognized and respected for the job that is being done. In the stress and chaos of everyday business, bosses often miss opportunities to build a relationship with their employees, which in turn can hinder...
