Oct 11, 2022 | News & Events
While almost everyone overthinks from time to time, a study conducted by the University of Michigan suggested that over 57% of women overthink and that over 43% of men do. That’s a pretty significant amount of folks. Overthinking can often have a negative connotation,...
![Demonstrate C.A.R.E [Infographic]](https://www.nationwideinbound.com/wp-content/uploads/2022/09/DemonstrateCARE-1080x675.jpg)
Sep 27, 2022 | News & Events
At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...
Sep 21, 2022 | News & Events
When you think of the world’s most difficult jobs, Contact Center Agent may not immediately jump to the top of your list. People don’t often think about it, but being good at being a Call Center Agent is a tough gig, and it requires a whole lot of skills to pull it...
Sep 21, 2022 | News & Events
At some point in people’s careers, the word “help” can become a bad word. There is an idea that asking for help is a sign of weakness and failure, especially when the individual is in a leadership role. But what many in this position forget is that there is value in...
Sep 10, 2022 | News & Events
One of the key components of being a great leader is the ability to communicate effectively. If there is a lack of communication, tension will begin to arise in the workplace. Avoid this tension by implementing these 5 tips to effective communication: 1. Be Honest If...
