Welcome to National Inbound’s celebration of Blogger Day! We are so proud of the amazing content our team has created and shared over the years. In honor of this special day, we are highlighting some of our favorite blogs that we have published. From helpful tips and tricks to in-depth industry insights, we hope you enjoy this selection of our best blogs!
What NOT to say to an Angry Customer
Poor customer service can take an already tense situation from zero to sixty in a second. When customers are angry, they require extra care. In order to not make situations go from bad to worse, refrain from using these phrases!
Remote vs. In-House Agents at Nationwide Inbound
There was a time when Nationwide Inbound strictly had in-house employees. After COVID-19 hit, we needed to create a safe work environment for our staff, which meant sending our employees to work from home. Studies show that workers are happier and more productive when working from home. Check out these fun-facts about our in-house and remote employees at Nationwide Inbound!
How to Deal with an Angry Customer [Infographic]
Working in the customer service industry, you can have really positive moments and you can also have really rough moments. One of the harder moments may be dealing with an angry customer. Keep these 6 tips in mind to successfully navigate talking to an angry customer.
More Than Just a Call Center
Call centers are so much more than just someone sitting in a dark room answering phone calls. The customer contact centers of today are now technologically-advanced business partners with a goal of improving the customer experience. They ensure that an actual person takes your calls, is able to answer your questions and even schedule your service calls. In order to create your own memorable customer experience that keeps customers returning for more, take into consideration these tips!
Work Life Balance Tips
For far too long, we have prioritized doing well over being well. Balancing work life and personal life can be tough. A healthy balance is all within your control! Check out our 4 work life balance tips that you can begin using right now!
4 Habits of a Successful Customer Service Representative
Not all customer service representatives were created equal. Some do the bare minimum, while others work hard and go above and beyond to become successful. Those representatives have certain habits that make them successful in their job. These habits help them to deliver an outstanding experience to their clients.