Jul 15, 2022 | News & Events
Poor customer service can take an already tense situation from zero to sixty in a second. When customers are angry, they require extra care. In order to not make situations go from bad to worse, refrain from using these phrases: “You’re Wrong” The golden rule of...
Jul 14, 2022 | News & Events
Call centers are so much more than just someone sitting in a dark room answering phone calls. The customer contact centers of today are now technologically-advanced business partners with a goal of improving the customer experience. They ensure that an actual person...
Jul 11, 2022 | News & Events
The experts from Nationwide Inbound’s IT & Programming team want to ensure you know the most effective way to manage and get the most life out of your office or home equipment. Follow our best practice check list below! Organize Cords Rotating Power Strips,...
Jul 5, 2022 | News & Events
Nationwide Inbound Inc. has won the coveted ATSI Award of Excellence for the 14th year, and the Call Center Award of Distinction for the 9th year. Nationwide Inbound Inc. of Freeport, IL has been honored with the exclusive ATSI 2022 Award of Excellence for the 14th...
![How to Deal with an Angry Customer [Infographic]](https://www.nationwideinbound.com/wp-content/uploads/2022/06/How-To-Deal-with-Angry-Customer-06-1080x675.jpg)
Jun 28, 2022 | News & Events
Working in the customer service industry, you can have really positive moments and you can also have really rough moments. One of the harder moments may be dealing with an angry customer. Keep these 6 tips in mind to successfully navigate talking to an angry...
