Top Blogs of 2022

Top Blogs of 2022

As 2022 comes to a close, our team at Nationwide Inbound has taken time to reflect on the variety of industry resources we have provided for you to help your business become more effective. Over the last 12 months, we have dug deep into topics such as sales, customer...
Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...
Remote vs. In-House Agents at Nationwide Inbound

Remote vs. In-House Agents at Nationwide Inbound

There was a time when Nationwide Inbound strictly had in-house employees. After COVID-19 hit, we needed to create a safe work environment for our staff, which meant sending our employees to work from home. Since then, we have expanded our employment opportunities all...