Demonstrate C.A.R.E [Infographic]

Demonstrate C.A.R.E [Infographic]

At Nationwide Inbound, our agents are ensured to demonstrate C.A.R.E in the first 30 seconds of their calls. We strive for our agents to practice empathy. We want the customer to feel special and valued. There’s a reason the customer is calling and it’s up to our...
Remote vs. In-House Agents at Nationwide Inbound

Remote vs. In-House Agents at Nationwide Inbound

There was a time when Nationwide Inbound strictly had in-house employees. After COVID-19 hit, we needed to create a safe work environment for our staff, which meant sending our employees to work from home. Since then, we have expanded our employment opportunities all...
The Do’s and Don’ts of the Feedback Sandwich

The Do’s and Don’ts of the Feedback Sandwich

Let’s face it, no one likes having to be the “bearer of bad news” or the one to deliver constructive criticism. This is, however, a mission that we will all inevitably be tasked with at some point in our lives, at least to some capacity. There are different opinions...
7 Rules of Life [Infographic]

7 Rules of Life [Infographic]

Life gets the best of us and sometimes we need to take a step back and work on some of the small things in life. These 7 rules of life can remind you where to focus and invest your energy in a positive...