Jan 18, 2023 | News & Events
Training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. We’ve got some helpful hints for you to make your staff customer service experts. Teach them to think like customers. Train your staff to think like a customer. Set...
Jan 16, 2023 | News & Events
“Attitude” defined means one’s thoughts or feelings on a particular subject manifested through their behavior. This can be directed at persons, things, or ideas. It is something we carry; it is something we wear. Others can see and feel it wherever we go, and as is...
Jan 4, 2023 | News & Events
Most marketers believe that the Customer Experience will be the primary driver of brand equity. Despite the shift to data-driven and automated marketing tactics, marketing leaders are not forgetting that most customers still want a personalized – albeit customized –...
Dec 27, 2022 | News & Events
As 2022 comes to a close, our team at Nationwide Inbound has taken time to reflect on the variety of industry resources we have provided for you to help your business become more effective. Over the last 12 months, we have dug deep into topics such as sales, customer...
Dec 9, 2022 | News & Events
The customer care industry runs on empathy. From day one, employees should be trained on how to empathize with the customers they interact with. Being able to understand what it feels like when a customer’s windshield is cracked, or how frustrating it is when their...
